Terms of Service

Last updated: 12 November 2026

In short

• Wawika helps you find local shops and chat with them. Shops are independent. Wawika is not the seller.
• You pay the shop directly. Wawika never takes payment and never holds your money.
• Be honest and respectful. No scams, spam, threats or banned items.
• The blue badge means we checked a shop’s papers. It is not a promise of quality.
• If something goes wrong, tell the shop first. Then open a case, or report it. We will help.
• You can close your business or delete your account at any time.

Agreement

These Terms are an agreement between you and Abdallah Mohamed Hassan Mohamed Hassan Kamar (trading as Kamar Soft), who runs Wawika (“Wawika”). By creating an account or using Wawika you accept them and our Privacy Policy. If you use Wawika for a business, you accept them for that business too.
Version 2 · 16 October 2026.

Who can use Wawika

You must be 18 or older and able to make a binding agreement. One person, one personal account. Give true information, keep your account safe, and do not pretend to be someone else or another business.

Wawika is available in Egypt, Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon and Iraq. Some features, payment apps and rules may differ by country.

What Wawika is

Wawika is a platform that helps people find local businesses and talk with them. Businesses are independent sellers and service providers. Orders, bookings, prices, delivery, payment, returns and refunds are agreements between you and the business. Wawika is not a party to them. Wawika is not a seller, buyer, payment service, delivery service or agent of any business.

Wawika does not take payment. You pay the business directly, for example cash on delivery, cash when you collect, or a transfer you agree in the chat.

What we do: we check the papers of businesses that ask for the blue badge, we label Sponsored places, we review reports, we remove content that breaks these Terms, and we help sort out cases. These steps do not make Wawika the seller.

What you must not do

Do not use Wawika to: send spam or unwanted bulk messages; scam, cheat or mislead; harass, threaten or bully; share hate speech, violent extremism, sexual content involving minors, or intimate images without consent; break anyone’s privacy or intellectual property; break the law, including Egyptian law on cybercrime, consumer protection and data protection; or interfere with, scrape or reverse-engineer the service. We may remove content, limit features or suspend accounts that break these rules, and report illegal activity to the authorities.

Things that cannot be sold or advertised

Businesses may not list, sell or advertise through Wawika:
• Alcohol, tobacco, shisha and vaping products, unless the seller has the licence Egypt requires.
• Prescription medicines, controlled drugs, unregistered medicines, and supplements that claim to treat illness.
• Medical devices that are not registered in Egypt.
• Weapons, ammunition, explosives, fireworks, and anything that needs a licence the seller does not have.
• Fake, stolen or pirated goods, software or media.
• Live animals and wildlife products protected by law.
• Human organs or body parts, or services involving minors.
• Adult content, escort or sexual services.
• Gambling, betting and lotteries that are not licensed in Egypt.
• Loans, currency exchange, forex, crypto trading or “guaranteed profit” schemes without the licence Egypt requires.
• Fake documents, IDs, certificates, SIM cards, one-time codes or account-takeover services.
• Pyramid, multi-level or “join and earn” schemes.
• Unsafe, expired or unlabelled food, and baby formula promotions that break Egyptian rules.
• Selling help with government services or permits.
We may remove any listing and disable a business that breaks this rule.

Businesses on Wawika

If you create a business you confirm that you may represent it and that its information is true and up to date. You must: keep the prices, offers and stamp-card rewards you publish; give customers the information the law requires (your identity, address, prices including taxes, delivery and return terms; in Egypt under Consumer Protection Law No. 181 of 2018); show your return and exchange policy; answer customer complaints quickly; give proper tax invoices where required; and answer for what your team members do.

Customer data: use it only for the chat or order it was shared for. Do not sell it, pass it on, or use it for marketing without consent. Delete it when a customer asks and the law allows. Give your customers your own privacy notice in Arabic.

Broadcasts may only go to people who follow you, up to 3 a day, must not mislead, and must include a way to stop them.

Verification and the blue badge

Verification is only for the blue badge. You can take orders and bookings without it. Customers will see “Not verified yet” on your business.

To get the badge you send your trade licence or commercial register and the owner’s national ID. The tax card is optional. We aim to answer in 2 working days. We check the papers at one moment in time. The badge is not an endorsement or a promise of quality.

We delete your documents 30 days after our decision (straight away if rejected). You give your consent to this in the app, separately from these Terms. We may remove the badge if the papers are false or if your details change and you do not update them. False papers lead to a ban and may be reported to the authorities.

Orders, bookings, invoices and payments

Orders, bookings and invoices made in Wawika are agreements directly between the customer and the business. The business is responsible for the goods and services, prices, taxes, delivery, refunds and returns, and must respect your legal rights (in Egypt, including the right to return or exchange under Law No. 181 of 2018).

Before you send an order you see the items total and the delivery fee, or a note that the delivery fee will be confirmed in the chat. Payment happens directly between you and the business. Pay when you receive the order and check it first. Never pay with gift cards or cryptocurrency, and never share card PINs or codes in a chat.

If something goes wrong, message the business first. If you cannot agree, open a case in the app. Wawika looks at the chat and helps both sides, but does not decide the sale. In Egypt you can also complain to the Consumer Protection Agency.

Groups and communities

Groups can be private or open. A group admin must set clear rules, keep the group lawful, and remove content that breaks these Terms. Members can report any message or person. We may remove content or a group, or remove admins, when these Terms are broken. Do not use groups to spam or to sell banned items.

Reviews and stamps

Reviews must come from real experiences, only after you chatted with or ordered from a business. Fake, paid or rewarded reviews are not allowed. A business may reply, but may not ask you to delete an honest review.

Loyalty stamps are given by the business and have no cash value. The business decides the reward and keeps its promise. If a business is deleted or disabled, its stamp cards stop working. Rewards you already received stay valid.

AI reply suggestions

Businesses can use an optional AI helper that writes draft replies. The drafts can be wrong. The business reads them, decides what to send, and is responsible for anything it sends. Do not rely on drafts for prices, stock, medical or legal advice. When a business taps “Suggest”, the recent text of that chat is sent to Anthropic, which processes it for us only to write the draft (see the Privacy Policy). The business can choose not to use it.

Reports, safety and moderation

Use Report and Block in any chat, profile or business. We use automatic filtering to catch spam, scams and unsafe content, and people review reports. We aim to review reports within 48 hours, and reports about scams within 12 hours. If someone is in immediate danger, call the local emergency number first.

Reports are private. We may remove content, warn, limit features, suspend accounts, disable businesses, remove offers and remove badges.

Warnings, suspensions and appeals

Our steps are: dismiss the report, remove the content, warn, disable the business, ban. We may ban straight away for child safety, threats and illegal goods.

When we act, we tell you why in the app and by message: the rule, what we removed or limited, and how to appeal. You can appeal within 14 days. A different team member reads your appeal, and we aim to decide within 5 working days. If you still disagree, you can complain to the Consumer Protection Agency in Egypt. After a ban you can still ask for a copy of your data for 30 days, unless the ban is for illegal content.

Your content

You keep ownership of what you post. You give Wawika a worldwide, non-exclusive, free licence to host, store, send and show it, only as needed to run and improve the service. You are responsible for having the rights to what you share.

Our content and the app

Wawika, its name, logo, mascot and software belong to us. We give you a personal, revocable, non-transferable licence to use the app as these Terms allow.

Fees

Wawika is free for people. Basic business features are free. If we add paid features, we show the price clearly before you pay, and you can choose not to use them.

Availability and changes

We work hard to keep Wawika running, but we cannot promise it will always work or be free of errors. We may change or stop features. If a change affects you a lot, we will tell you in advance where we can.

Liability

Wawika is provided “as is”. To the extent the law allows, Wawika is not responsible for loss caused by a business or another user, or for goods or services sold between them, unless the loss came from Wawika’s own breach of these Terms or its negligence. Our total liability to you for a claim is limited to the amount you paid Wawika in the 12 months before the claim. Wawika is free for most people, so this can be zero.

Nothing in these Terms excludes liability for fraud, gross negligence, injury or death, or any consumer right that the law does not let us exclude, including your rights under the law of the country where you live.

Closing your business

You can switch off “Taking orders” at any time (your business dashboard). Your business stays visible and customers can still chat, but it takes no new orders or bookings.

To delete a business, first finish or cancel every open order and booking. The business then closes immediately and is hidden. After 30 days it is deleted for good. You can cancel the deletion during those 30 days. After that, the business page, catalogue, offers and team access are deleted, stamp cards stop working, and customers see “This business has closed” in old chats. Customers keep their chat history, read-only. We keep invoices and case records as long as the law requires.

Deleting your account

You can delete your account in the app: Profile › Delete account. You can also do it on the web at wawika.com/delete-account.html. We delete or anonymise your data within 30 days, except what the law says we must keep. If you own a business, it is closed and deleted as described in “Closing your business”. We may suspend or close accounts that break these Terms or the law, or to protect people. Where we can, we tell you why and how to appeal.

Law and disputes

These Terms are governed by Egyptian law, and the competent Egyptian courts decide disputes, without taking away any consumer rights you have under the law where you live that cannot be waived. The Arabic text prevails for users in Egypt. Please contact us first. Most problems can be solved quickly. Egyptian consumers may also go to the Consumer Protection Agency, and consumers in other countries may go to the consumer protection authority of their country. Businesses must follow the laws of the country where they sell, including licences, prices, taxes, product and consumer rules.

Changes to these Terms

We will tell you in the app before important changes start. If you keep using Wawika after that, the new Terms apply.

Contact

[email protected] · Legal: [email protected]